7 January 2026
An Update on Meal Arrangements
We have received an update from the Singapore Food Agency confirming the lifting of the suspension of the central kitchen catering to some of our E-Bridge centres.
The safety, well-being, and care of our children and staff remain our highest priority. We are especially mindful of the children and staff directly affected during this period, and we recognise that this period has been unsettling for families and educators.
In parallel with the regulatory process, we have taken steps to strengthen our internal systems and practices. These include engaging an external food safety consultant, appointing a dedicated hygiene and food safety officer, and reinforcing operational checks and staff training across our catering and food-handling processes.
We continue to work closely with ECDA and relevant authorities to ensure full alignment with regulatory guidance and expectations. Any planned transition of meal arrangements will be communicated clearly and in advance to parents.
We remain committed to providing a safe, caring, and supportive environment for every child entrusted to us and wish to thank our community for their patience and trust.
25 November 2025
Periodic Update on Recent Gastroenteritis Cases Across E-Bridge Centres
Dear Parents and Families,
In keeping with our commitment to transparency and accountability, we wish to give a continuous update on recent gastroenteritis cases across E-Bridge centres.
Preliminary lab results on food samples
Food samples from the central kitchen were sent for microbiological testing with Merieux NutriSciences AQ (Singapore) Lab Pte Ltd, covering six common bacteria typically associated with contaminated food. Preliminary results indicate that the food is not contaminated. The Singapore Food Agency (SFA) will be conducting further advanced tests, and we will update our community once those findings are available.
We will continue to share updates as more information becomes available. Your patience and understanding are greatly appreciated as we work closely with the relevant authorities to safeguard the health and well-being of our children and staff.
23 November 2025
Periodic Update on Recent Gastroenteritis Cases Across E-Bridge Centres
Dear Parents and Families,
We understand the concerns raised in light of the recent gastroenteritis cases reported across some E-Bridge centres. Please be assured that the health and well-being of every child in our care remains our highest priority. We are taking a comprehensive and proactive approach to strengthen safety across our food handling, meal delivery, health monitoring, and hygiene practices.
Our Immediate Measures
While investigations by the authorities are ongoing, we have implemented the following measures to ensure an additional layer of protection for our children.
- Change of Catering Provider
Since 21 November 2025, all affected centres have shifted to SATS Food Services, an SFA licensed and certified provider with stringent food safety protocols. Meal times and menus will continue as scheduled, and there will be no compromise to children’s nutrition. - Strengthened Hygiene and Safety Protocols
Our teams have increased the frequency of cleaning and sanitising high touch areas. We have also reinforced centre based food handling procedures, including temperature checks, storage processes, and meal distribution routines. - Enhanced Health Monitoring
Centre leaders and educators are conducting more frequent checks on children’s well-being. Any signs of stomach discomfort, vomiting or diarrhoea will be monitored closely, and parents will be informed immediately.
Centres Currently Receiving Meals from SATS Food Services:
- Bukit Panjang
- Canberra
- 615B Edgefield Plains
- 670 Edgefield Plains
- Fernvale Link
- Rivervale Drive
- Montreal Link
- Sengkang West
- 875B Tampines
- Upper Serangoon
- Woodlands Drive
- 471B Yishun
- 504 Yishun
This arrangement will remain in place while investigations are ongoing.
What Families Can Expect
- Children’s meals will continue without disruption.
- Allergies and dietary requirements remain fully supported. All information has been shared with SATS Food Services.
- We will monitor meal feedback and centre observations closely. Any necessary adjustments will be made promptly.
- You will continue to receive regular updates as new information becomes available.
Our Commitment to You
We are committed to being transparent and timely in our communication. Our focus is on maintaining a safe environment while investigations continue and ensuring that families feel informed and supported.
If you have any concerns or questions, please contact your centre leader who will be ready to assist.
Thank you for your partnership, trust, and understanding.
21 November 2025
Update on Recent Gastroenteritis Cases Across Centres
We would like to share an update regarding cases of children with symptoms consistent with gastroenteritis reported at some of our centres.
At present, the cause of the cases remains unconfirmed, and investigations by the relevant authorities are currently underway.
We are working closely with the Early Childhood Development Agency (ECDA) and the relevant authorities to support ongoing investigations.
To safeguard the well-being of our children and staff, we continue to uphold strict hygiene and health practices in line with regulatory requirements.
These include:
- Isolation of affected classes from all combined activities for seven days from the last reported case
- Enhanced cleaning and daily sanitisation of classrooms, toys, and common areas
- Daily disinfection of high-touch surfaces such as table tops and door handles
- Frequent handwashing routines for all staff and children
- Temperature checks conducted at least three times daily
- Professional deep cleaning across all affected centres
The health and well-being of our children, families, and staff remain our top priority. We will continue to monitor the situation closely and provide updates as needed.
We understand that parents may have questions or feedback. Our centre leaders and HQ team remain available to provide support and address any concerns directly. Families may also contact us at [email protected]
We appreciate the continued trust and cooperation of our families as we work together to maintain a safe, healthy, and caring environment for every child.
23 October 2025
Our Commitment to Health and Safety
We would like to share an update regarding recent cases of gastroenteritis reported at some of our E-Bridge centres.
Preliminary findings have identified norovirus as the likely cause. This is a common and self-limiting virus that spreads easily from person to person, and importantly, there is no link to the food served at E-Bridge centres.
At our Plantation Crescent centre, all affected individuals have recovered and returned to school, and there are no active cases. The situation has remained stable and under control since early October.
Across other centres, the number of cases remains low relative to our total enrolment, and most children recover quickly.
To safeguard the well-being of our children and staff, we continue to uphold strict hygiene and health practices in line with regulatory requirements.
These include:
- Isolation of affected classes from all combined activities for seven days from the last reported case
- Enhanced cleaning and daily sanitisation of classrooms, toys, and common areas
- Daily disinfection of high-touch surfaces such as table tops and door handles
- Frequent handwashing routines for all staff and children
- Health checks conducted at least three times daily
- Professional deep cleaning across all centres
Such viral illnesses are not unique to E-Bridge and tend to be more common in preschools and community settings during this season.
We understand that parents may have questions or feedback. Our centre leaders and HQ team remain available to provide support and address any concerns directly. Families may also contact us at [email protected]
We appreciate the continued trust and cooperation of our families as we work together to maintain a safe, healthy, and caring environment for every child.
4 October 2025
We are aware of online comments regarding recent media reports on gastroenteritis cases at E-Bridge Pre-School Dawson, Sengkang Square and Circuit Road centres.
We wish to clarify that all meals at these three centres are prepared in separate kitchens. There is no central kitchen serving the centres, and there is currently no evidence that the cases are linked to our food.
Preliminary findings from authorities indicate that the likely cause is norovirus, a virus that can spread from person-to-person and cause gastroenteritis illness.
Our centres have all undergone thorough professional deep cleaning and disinfection, with additional precautionary measures in place. These measures include
- No crossover of staff or children between classes and centres
- Hourly disinfection of high-touch areas
- Disinfection of toilet and shower areas after every use
- Reinforcement of regular handwashing routines for staff and children
Most children and staff have recovered, and the remaining are recovering well. Our educators have continued to stay in touch with parents of affected children to check on their well-being.
For children who are unwell, we encourage all families to keep children at home until they have been symptom-free for at least 24 hours, even if their medical certificate has expired, to reduce the risk of spreading the illness.
We appreciate the support of our families in reinforcing hygiene practices like proper handwashing at home, so children can carry these habits into their preschool routine.
We thank all parents for their continued support as we work together to prevent gastroenteritis. We remain fully committed to providing a safe and healthy environment and look forward to welcoming our children and staff back to our preschools.